Frequently Asked Questions
- What is MrSpeedy?
MrSpeedy is a low-priced, reliable same day delivery service.
- What is the operating hours
MrSpeedy operates from 9 am - 10 pm Monday to Sunday.
- What are the areas of coverage?
MrSpeedy's service is available in the entire Klang Valley area.
- Why Use MrSpeedy?
-. Ability to delivery to multiple addresses in one delivery order for better cost savings.
-. Delivery can be scheduled according to your needs.
-. Strict courier selection process to enhance your overall delivery experience.
Placing an Order
- How do I place a delivery order through MrSpeedy?
You may place a delivery order via 3 methods: our website, mobile app (coming soon) or contact us directly.
- Can I make a scheduled delivery?
Yes you can.When filling out the order form, you may choose the delivery schedule according to your needs.
- Can I delivery to multiple addresses in one delivery order?
Yes you can. You may save costs by delivering to multiple addresses at once.
- What am I not allowed to deliver via MrSpeedy?
(i) Explosives or other hazardous materials or any similar packages that are likely to cause damage to other packages; (ii) Packages specifically determined by MrSpeedy to be unacceptable, including but not limited to combustible, inflammable, poisonous and toxic materials, livestocks, dogs, cats, little birds, guns and swords etc.
- I have made a delivery order but courier has not arrived?
Our system will select the courier closest to you and with the highest rating. Depending on location, time ,route and weather conditions, courier search may take between 5-30 minutes.
After Order is Placed
- Can i track the delivery progress?
You may track the delivery progress through our website or mobile application (coming soon). After item is delivered, you will receive an SMS.
- What happens if my delivery is not completed?
MrSpeedy's courier places importance on the completion of each delivery and will contact the recipient for confirmation of delivery. If the shipment is not completed, it will be sent back to the sender.
- What if there is damage to the items, how can I claim it?
We always make sure that your shipment will arrive in good condition. If damage occurs, you may report to our customer service within 5 business days. Compensation shall be limited to the cost of the delivery item as indicated by you, upon acceptance of the delivery item by MrSpeedy or RM100 per delivery item, whichever is lower
- What are the accepted payment methods?
For now, you may opt for cash ,bank transfer or paypal.